Inquiry

Contact us through Email.

Our Email Address

hinfo[ ]platz-ltd.co.jp (insert @ in the bracket)

Repair Inquiries

If the product is not moving, it is often that the power cord is unplugged. Please make sure to check this before contacting us.

  1. Please contact the store where the product was purchased.
  2. If you do not know the store, please contact our company.

Please find the instruction manual that accompanies each product.
If you have lost the manual, please check the name of your product on our website and contact us.
After expiration period of warranty, the pricing below will apply.

  • Replacement Parts Fee, Shipment Fee of the Replacement Parts, Banking Transfer Service Fee (exempt if over 31,500yen)
  • In repair staff is dispatched, extra service fee including traveling expenses will be charged

The product shipment will take place after we confirm your payment. Please call us after paying the designated amount into one of the bank accounts below.

Bank Bank Code Branch Name Branch No. Type Account No.
The Bank of Tokyo-Mitsubishi UFJ 0005 Fukuoka Branch 652 General 1930534
The Bank of Fukuoka 0177 Tenjincho Branch 211 General 2276217